Refund policy

Brixmen Return & Refund Policy

We want you to love your Brixmen products. If something isn't right, we're happy to help.

Return window You have 30 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

Non-returnable items For hygiene reasons, opened or used personal care items (such as beard balm, skin care products, or any grooming product that has been used) cannot be returned unless they arrived damaged or defective.

How to start a return Contact us at marciodomingosdev@gmail.com with your order number and the reason for the return. We will provide instructions on how to send your item back to us.

Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–10 business days.

Damaged or defective items If your order arrives damaged or defective, contact us within 48 hours of delivery at marciodomingosdev@gmail.com with photos of the item and packaging, and we will arrange a replacement or refund at no extra cost to you.

Exchanges We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at marciodomingosdev@gmail.com.

Return shipping Unless the item is defective or damaged, the customer is responsible for return shipping costs.

Questions? Reach us anytime at marciodomingosdev@gmail.com.